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Courses/Legal Practice Skills & Management/Law Practice Management

When the SRA Comes Calling: Managing Regulatory Risk Before It Becomes an Investigation

Learn proactive compliance strategies to identify vulnerabilities, mitigate regulatory risks, and stop routine inquiries from escalating into formal SRA investigations.

Created byIan East
emoji_eventsEditor's Pick· 5.0/5BeginnerUpdated Jul 30, 2026
When the SRA Comes Calling: Managing Regulatory Risk Before It Becomes an Investigation

What You'll Learn

check_circleIdentify common operational and compliance failures that create regulatory risk
check_circleExplain how regulatory issues develop into formal investigations
check_circleAssess governance, supervision, and reporting weaknesses within legal practice
check_circleEvaluate practical approaches for strengthening internal controls and compliance systems
check_circleApply risk management strategies that support regulatory readiness and resilience

About This Course

Regulatory issues within law firms rarely emerge from a single serious breach. More often, they develop gradually through weak controls, unmanaged conflicts, poor file management, inadequate supervision, financial compliance failures, ineffective reporting processes, or breakdowns in governance systems. By the time concerns escalate into regulatory investigations, many firms discover that the underlying problems have existed for months or years.

This session examines regulatory risk in legal practice from a practical law firm management perspective. The course explores common sources of regulatory exposure, how issues are identified by regulators, and the practical systems firms use to reduce risk before concerns escalate. Participants will gain practical insight into how effective compliance frameworks support both regulatory obligations and broader practice resilience.

Key Topics Discussed

  • Common causes of SRA investigations
  • Governance and supervision failures
  • COLP and COFA responsibilities in practice
  • File management and record-keeping risks
  • Financial controls and compliance monitoring
  • AML and client due diligence failures
  • Internal reporting and escalation processes
  • Risk registers and compliance frameworks
  • Lexcel and quality management systems
  • Managing complaints and conduct concerns
  • Building a proactive compliance culture
  • Lessons from regulatory investigations

Your Instructor

Ian East
Ian East

Solicitor and Regulatory Compliance Consultant

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Ian qualified as a solicitor in 2002 having completed a training contract with Leo Abse & Cohen Solicitors in Cardiff. Following qualification he moved to John Collins and Partners in Swansea to practice employment law. Ian joined the Forensic Investigation department at the SRA in 2004, where he conducted regulatory investigations at firms of solicitors relating to the SRA Code of Conduct, SRA Accounts Rules and financial services regulations. In 2014 Ian returned to private practice as practice manager at Hutchinson Thomas Solicitors in Neath. In this role Ian focused heavily on compliance and worked closely with the firm’s COLP and COFA. He was also responsible for guiding the firm to achieving quality accreditations, including Lexcel, CQS, WIQS, Cyber Essentials and Investors in People. Ian has a deep understanding of regulatory compliance matters and practical experience of applying this knowledge hands-on within a busy firm. Away from work Ian enjoys outdoor activities and spending time with his family.

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Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.